I never received a receipt for my purchase

Article author
Katy O.
  • Updated

We do not send an automatic invoice for subscription renewals after the initial purchase receipt. If you need an invoice for recurring subscription charges, please contact Scribd support for assistance and we'll manually generate an invoice for you.

If you have an email address attached to your Scribd account, you'll receive a receipt with the invoice after completing your initial purchase. This receipt will include your Scribd order ID and purchase information. It's usually straight to your email within a few minutes, but we do have an abuse-prevention system which can delay the delivery of emails for up to three hours. Before letting us know that you didn't receive a receipt from us, please:

  • Check any spam or junk folder to make sure that it didn't accidentally end up in there. It's common for our password reset tools to end up in those kinds of folders, so it wouldn't be surprising if mailboxes don't understand how important your receipt is either.
  • Search your email for the address "support@mail.scribd.com". It'd also be helpful in the future to add this to your list of contacts so that future correspondences aren't lost in the spam folders unintentionally.

If you've still not received anything, contact Scribd support for help. Ideally, include any and all information about the purchase and your Scribd account so we can assist in getting your invoice to you. 

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