The fastest way to get help is through our virtual assistant. It's available on any help center page and can handle most common requests, including account issues, billing questions, and unlock problems.
Start a conversation with our virtual assistant
Look for the chat widget on any help center page. The virtual assistant can:
- Look up your account details
- Help with billing and payment issues
- Troubleshoot unlock problems
- Answer questions about your subscription
Need to talk to a person?
If the virtual assistant can't resolve your issue, it'll connect you to our support team. You can also submit a request directly by emailing help@everand.com.
Tips for a faster resolution
- Include your account email. This helps us find your account quickly.
- Describe the issue specifically. "The app crashed when I tried to play an audiobook" is more helpful than "the app isn't working."
- Mention what you've already tried. If you've restarted the app, updated it, or signed out and back in, let us know so we don't ask you to repeat those steps.
Frequently asked questions
Q: What are the support team's hours?
A: The virtual assistant is available 24/7. Response times from our support team vary, but we aim to get back to you as quickly as possible.
Q: Can I call Everand support?
A: We don't offer phone support at this time. The virtual assistant and email (help@everand.com) are the best ways to reach us.