Managing duplicate App Store subscriptions

If you have unintentionally set up multiple active subscriptions through the App Store, you will need to cancel one of the subscriptions. Due to Apple's payment and security policies, we’re not permitted to cancel your subscription on your behalf, even when it’s a duplicate. However, we're happy to provide the steps you need to take to resolve this issue.

You can cancel a duplicate subscription from your iPhone, iPad, or computer. If you would like to retain access to our premium features, be sure to leave one subscription active!

Subscriptions to Everand are managed separately from Scribd + Slideshare subscriptions. To access premium features across all three of our products, you will need to sign up for the Everand subscription, as well as our Scribd + Slideshare subscription bundle.

To cancel on an iPhone or iPad

1. Access Settings on your device and select your name.
2. Tap Subscriptions.
3. Select one of the subscriptions for Scribd.
4. Tap Cancel Subscription to confirm your cancellation.

To cancel on a Mac

1. Open the Apple App store.
2. Select the Sign In option; if you’re already signed in, select your name from the sidebar menu.
3. Choose to View Information.
4. Scroll down to view your Subscriptions.
5. Click Manage to the right of Subscriptions.
6. Select the Edit option next to one of the Scribd subscriptions.
7. Tap Cancel Subscription to confirm your cancellation.

To cancel on a PC

1. Open the iTunes app.
2. From the menu bar select Account, then View My Account; you may be prompted to sign in.
3. Select the option to View Account.
4. Scroll down to view your Subscriptions.
5. Click Manage to the right of Subscriptions.
6. Select the Edit option next to one of the Scribd subscriptions.
7. Tap Cancel Subscription to confirm your cancellation.

For complete details on canceling an App Store subscription, please visit Apple’s support article on the subject.

If you would like extra assistance with your Apple purchases we recommend contacting Apple Support, who are best situated to help with questions about your iTunes or App Store subscription payments.