Update: Temporary Email Opt-Out Bug

Article author
Katy O.
  • Updated

January 1, 2020

We recently became aware of a bug in our system which allowed us to send marketing emails to customers that selected to opt-out of receiving Scribd’s email updates. This issue impacted new customers who created an account from November through early December 2019. Our team has taken the necessary steps to resolve this quickly and has confirmed that all customers who selected to opt-out will not receive further promotional emails from Scribd. 

These promotional emails include content recommendations, announcements, discount codes, tutorials, and information on local Scribd-related events. You can unsubscribe to these emails at any time by pressing the “unsubscribe” link that is included in every email footer. Additionally, if you would like to check or update your personal email preferences, simply:

  • Log into your Scribd account on Scribd.com
  • Navigate to your Account Settings by clicking on your user picture on the top right and clicking on “Account Settings” in the menu
  • Select the “Change Email Notifications” link
  • Select which types of emails you would like to receive from Scribd
  • Finally, click “Save”

You will always receive transactional emails, such as messages related to your membership or titles you’ve saved to make sure that we’re able to communicate all important updates to you in a timely manner.

Scribd is committed to protecting our subscribers’ privacy, and it is our policy to not share any email contact information with third parties. We also comply with the General Data Protection Regulation (GDPR) regulations. As part of this commitment, our Security team has thoroughly investigated this issue to confirm that this is not a data-related event and that no personally identifiable information has been compromised. 

If you have any questions, please don’t hesitate to contact our support team.

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