EU Digital Services Act Contacts and Disclosures

Article author
Jason
  • Updated

The European Union Digital Services Act Regulation 2022/2065 (EU-DSA) requires Scribd, BV. (“the Company”, “We”, “Our”, or “Us”), including Everand™, Scribd®, and Slideshare®, which are all wholly-owned subsidiaries of the Company, to provide consumers of our products and services (collectively, the “Services”) with the following information.

This information supplements the Global Terms of Use. For information pertaining to the General Data Protection Regulation (GDPR), please see Our Global Privacy Policy.

Consumer point of contact

Consumers may communicate directly with the company through the Help Center or via email at support@scribd.com. Our Help Center uses a chatbot and other automated routing rules to better direct your inquiries to the appropriate area of the Company. Portions of the chat may be shared internally within the Company or externally with our third party service provider to better assist you. All inquiries are reviewed by a natural person. We endeavor to answer standard consumer questions within 1 day.

Regulatory point of contact

Official communications pertaining to matters covered by the EU-DSA (including from trusted flaggers, the European Board for Digital Services, the European Commission, or Member States’ authorities) may be sent via email to legal@scribd.com. All inquiries are reviewed by a natural person.

Content moderation

We are dedicated to fostering an environment where freedom of expression flourishes within the boundaries of respect and safety. Our services utilize automated technologies (including BookID) combined with human oversight to promptly identify and address content that violates our Global Terms of Use and/or Community Rules. Moderation decisions are based solely on these published rules and are applied as consistently as possible. Customers in the EU may request review of any moderation of their own content for up to six (6) months from the date of notification.

Illegal activities and abuse

Further to the Global Terms of Use, the use of the Services to upload manifestly illegal content is strictly prohibited. The Company may, at any time, remove content that We believe to be manifestly illegal. The Company may, at any time, indefinitely suspend or delete the accounts of customers that engage in such activities. Entities identified as originating false or misleading notices may be restricted from submitting subsequent notifications. Customers in the EU may request review of restriction and removal decisions for up to six (6) months from the date of notification. Illegal activities will be reported to the appropriate jurisdictional authority. 

Out-of-court dispute settlement

Customers in the EU have the right to escalate issues that could not be satisfactorily resolved via Dispute Resolution (see Global Terms of Use §15) to an independent body certified by the EU. EU customers may also initiate judicial proceedings at any time.

Transparency

Ongoing transparency information will be made available at https://scribd.com/transparency beginning later in 2024.

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