Account recovery: forgotten password or email address

Article author
Keiana B.
  • Updated

Forgot your password?

You can reset your forgotten password through either the Scribd website or the mobile app. The steps are slightly different for each and listed below. 

On the Scribd website

  1. From the Scribd website, select 'Sign In' at the top right-hand corner 
  2. Click on the option to “Sign in with Email”
  3. Click on “Forgot Password?”
  4. Enter the email address you used to register an account with Scribd in the box provided
  5. Click the “Send email” button; you’ll be emailed a link to reset your Scribd account’s password

On the Scribd app

  1. From the Scribd app, tap on Account in the bottom right-hand corner of the screen
  2. Tap on “Sign in”
  3. Tap on the option to “Sign in with email”
  4. Tap on “Forgot Password”?
  5. Enter your registered Scribd email address in the Password Reset window that appears
  6. Tap the Reset Password button; you’ll be emailed a link to reset your Scribd account’s password

It will take a few minutes for the password reset email containing your link to arrive. However, our automated abuse-prevention system may delay the delivery of the email for up to three hours. Sometimes readers find that this email is misdirected to a spam, junk, or similar folder. We recommend searching your mailbox for “Forgot your Scribd password?” if you don't see the password reset email immediately. 

When you’ve received the password reset email, click on the link within it. From there, you’ll be taken to a page where you can verify your Scribd account’s new password and get logged back in.

If you still haven’t received the password reset email after following the above directions, let Scribd Support know so we can help!

Forgot your email address?

If you've forgotten which email address is linked to your Scribd account, don’t worry! Just contact Scribd Support and include the following in your message:

  • Your full name
  • Your Scribd username
  • Any email addresses you may have used to sign up for a Scribd account
  • A link to your profile on Scribd

Should you have any other questions, or need further assistance with your account email address or password, don’t hesitate in letting Scribd Support know.

Happy reading!

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