Account recovery: forgotten password or email address

Article author
Keiana B.
  • Updated

Forgot your password?

You can reset your forgotten password through either our websites or our mobile apps. The steps are slightly different for each and listed below. 

On the Everand, Scribd, or SlideShare websites

  1. Select 'Sign In' at the top right-hand corner 
  2. Click on the option to “Sign in with Email” or “Continue with Email”
  3. Click on “Forgot Password?”
  4. Enter the email address you used to register your account in the box provided
  5. Click the “Send email” button; you’ll be emailed a link to reset your account password

On the Everand or Scribd apps

  1. Open the app
  2. Tap on Account in the bottom right-hand corner of the screen
  3. Tap on “Sign in”
  4. Tap on the option to “Sign in with email”
  5. Tap on “Forgot Password?”
  6. Enter your registered email address in the Password Reset window that appears
  7. Tap the Reset Password button; you’ll be emailed a link to reset your account password

It will take a few minutes for the password reset email containing your link to arrive. However, our automated abuse-prevention system may delay the delivery of the email for up to three hours. Sometimes readers find that this email is misdirected to a spam, junk, or similar folder. 

When you’ve received the password reset email, click on the link within it. From there, you’ll be taken to a page where you can create a new account password and get logged back in.

If you still haven’t received the password reset email after following the above directions, let our support team know so we can help!

Forgot your email address?

If you've forgotten which email address is linked to your account, don’t worry! Just contact us and include the following in your message:

  • Your full name
  • Your username
  • Any email addresses you may have used to sign up for an account
  • A link to your profile

Should you have any other questions, or need further assistance with your account email address or password, don’t hesitate in letting our support team know.

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