If you have an active subscription with us but can't access it when you sign into your account, it's possible that you're logged into a different account than the one you used for your purchase. We can help!
Remember: you can use the same account to sign in to Everand, Scribd, and Slideshare. Please note, subscriptions to Everand are offered separately from Scribd + Slideshare subscriptions.
Tips for locating your subscribed account
- Try logging in with any other email addresses that you may have used to sign up with us. (Maybe you signed up using a student or company email account?)
- You may have also signed in with your Facebook account — if that's the case, you can try visiting Facebook to review your Settings, then select Apps and Websites to see if a Scribd account is linked to your Facebook profile.
I still can't find my subscription
If you need help locating your subscription, please contact our support team. We ask that you include as much information as you can when you send a request to us so that we can help you as quickly as possible. Ideally, include:
- The receipt you received when you originally subscribed
- Any other email addresses you may have used to register your account
- The amount of your most recent transaction (look for Scribd, Inc in your bank statement)
- The time and date of your most recent payment
- If you paid with a credit card: your name as it appears on the credit card, the type of card (Visa, MasterCard, etc.), and the last 4 digits of the card number. For your security, do not include the entire number of the credit card in your support request.
- If you paid via PayPal: your PayPal email address and the transaction number of the order
If you do have a copy of your receipt, please include that in your request. There may be a record of a receipt for the purchase in your email mailbox. Please do a quick search of your mailbox, double-checking any junk folders, in case it ended up in there. The receipt has a lot of the information that's needed and listed above, so it'll help us to get you connected to your subscription even faster.