Free Trial: Why is there a charge on my bank statement?

If you see a charge from us upon starting your free trial, don’t worry! Once your payment information is entered, we’ll do a verification, which means you will see a “pending” charge for the regular subscription price in your account for a few days, then it’ll disappear! The verification process is used to verify that the card provided at sign up is valid so the service can be successfully added to your account. Additionally it helps us ensure that your card has not been reported as lost or stolen. Again, this authorization is temporary and the money will never process out of your account.

The authorization will appear on your billing statement as “TEMPORARY AUTH SCRIBD”. Again, this will not post to your statement, and the funds will be released in a few days. If your charge does NOT state “TEMPORARY AUTH”, please contact us at support@scribd.com and we’ll be happy to assist.

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