Start with these steps — they resolve most issues.
Step 1: Update the app
Open the App Store, search for Everand, and tap "Update" if one is available. Running an outdated version is the most common cause of app issues.
The Everand app requires iOS 17 or newer.
Step 2: Restart your device
Turn your iPhone or iPad off and back on. This clears temporary memory and often resolves glitches.
Step 3: Clear the app cache
If the app is loading slowly or behaving unusually, clearing the cache can help. Go to your device's Settings > General > iPhone Storage > Everand, then tap "Offload App." Reinstall from the App Store afterward.
Note: Offloading the app removes cached data but preserves your account. You'll need to sign back in.
Step 4: Delete and reinstall the app
If the steps above didn't help:
- Delete the Everand app from your device.
- Open the App Store and search for "Everand."
- Tap "Download" to reinstall.
- Sign in with your account credentials.
⚠️ Deleting the app removes any content you've downloaded for offline reading or listening. Make sure those books are in your saved list so you can re-download them after reinstalling.
Still not working?
Start a conversation with our virtual assistant. Let us know what's happening and which steps you've already tried — it helps us get to a solution faster.
Frequently asked questions
Q: What version of iOS do I need?
A: The Everand app requires iOS 17 or newer. If your device can't run iOS 17, you can still access Everand through your web browser at everand.com.
Q: I can't sign in after reinstalling. What do I do?
A: Try resetting your password. If that doesn't work, our virtual assistant can help you get back into your account.
Still have questions? Start a conversation with our virtual assistant — it's available from any help center page. If it can't sort things out, it'll connect you to our support team.