We do our best to keep things running smoothly, but every once in a while technical issues may still appear. We created this guide to help you resolve a variety of issues quickly and easily so you can get back to enjoying your favorite content.
If these tools don’t do the trick, don’t worry - our Technical Support team is here to help.
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Getting Started
If you encounter a technical problem, it’s a good practice to start with these initial steps:
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Restart the app
Completely close the app and reopen it. This helps clear any errors that might’ve occurred in the background.
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Check for updates
Make sure you’re using the current version of the app. You can check for updates by visiting the Play Store page for Scribd from your device.
You can also read more about updating apps in the Google Play support site here.
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Restart your mobile device
This will free up some memory that apps use while they’re running. After your device has been restarted, open the app and see if you notice any improvement.
These steps typically resolve many common issues. If you continue having trouble with the app, starting here also gives us insight while we work toward a resolution.
Please continue on to the next step if the issue has not been resolved.
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Clear the app cache
In order to help apps load faster, your device stores (or caches) some information on your device. You normally don’t need to clear the cache of the Scribd mobile app unless you encounter unusually slow load times, technical issues, or other behaviors that are less than ideal. To clear the app cache:
- Open the app on your Android device
- Tap on Account 👤
- Select Downloads
- Select Clear cache
Once you’re done, try the app again to see if the trouble you’ve experienced has been resolved. If not, move to the next step.
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If you’re still having trouble
We’re very sorry to hear these steps didn’t resolve your issue. We’re committed to finding a solution.
Click the button below to get in touch with our Support Team. Any information you can provide will help us expedite your request. If possible, let us know the following:
- A description of the issue you’re experiencing
- Your account information, like your username or the email address you use to sign in
- Links or titles of documents that are relevant to the problem
- Screenshots or recordings of the issue, especially if you’ve encountered an error alert