{"article":{"id":53787421531284,"url":"https://scribd.zendesk.com/api/v2/help_center/en-us/articles/53787421531284.json","html_url":"https://support.scribd.com/hc/en-us/articles/53787421531284-Information-about-the-recent-security-incident","author_id":51639683322516,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-1,"vote_count":3,"upvote_count":1,"downvote_count":2,"section_id":202246066,"created_at":"2026-09-21T18:21:37Z","updated_at":"2026-11-02T23:59:13Z","name":"Information about the recent security incident","title":"Information about the recent security incident","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-11-02T23:59:12Z","user_segment_id":null,"permission_group_id":1624932,"content_tag_ids":[],"label_names":[],"body":"

We recently discovered that an unauthorized third party was able to gain access to our systems. We immediately shut down the access. We have partnered with cybersecurity experts to investigate, secure our systems, and strengthen our platform. 

What we found: The unauthorized party used their access to reach other internal systems and accessed certain user information. For most accounts, this involved basic account information. For a smaller number of accounts, more sensitive information was involved.

What we have done: We identified and closed the vulnerability, engaged outside forensic and cybersecurity experts, and notified law enforcement and the relevant data protection authorities. 

We notified impacted users in phases, with the final notifications sent on October 30. These notifications were sent on our behalf by Epiq, our notification provider.

What we recommend in the meantime: 

Additional support

For questions related to the security incident, including potential exposure, please contact the dedicated call center at +1-877-361-9887. Hours of operation are Monday-Friday, North America: Monday–Friday, 5:00 a.m.–5:00 p.m. Eastern Time Europe: Monday–Friday, 11:00 a.m.–11:00 p.m. Central European Time Asia: Tuesday–Saturday, 6:00 p.m.–6:00 a.m. Singapore Time.

For further questions, please contact us here.

Common questions

Q: Am I affected? How will I be notified?

A:  All user notifications have been sent. To check, look for an email from Epiq on behalf of Scribd, Inc. (including in your spam or junk folder) or call our dedicated support line at  +1-877-361-9887. Hours of operation are Monday-Friday, North America: Monday–Friday, 5:00 a.m.–5:00 p.m. Eastern Time Europe: Monday–Friday, 11:00 a.m.–11:00 p.m. Central European Time Asia: Tuesday–Saturday, 6:00 p.m.–6:00 a.m. Singapore Time.

Q: How can I be sure that Scribd is protecting my data moving forward? 

A: We're working with outside forensic and cybersecurity experts to strengthen our security controls and monitor our systems on an ongoing basis. We take protecting your data very seriously.

Q: Where can I find the latest updates? 

A: The latest updates regarding the incident will be made available on this page, Site Status, and Known Issues on Scribd and Slideshare articles. 

If you have additional questions, contact the dedicated call center at +1-877-361-9887. Hours of operation are Monday-Friday, North America: Monday–Friday, 5:00 a.m.–5:00 p.m. Eastern Time Europe: Monday–Friday, 11:00 a.m.–11:00 p.m. Central European Time Asia: Tuesday–Saturday, 6:00 p.m.–6:00 a.m. Singapore Time.

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