Guides and FAQs
Support Desk
Jason Jun 04 • General Info / Announcements
We'd like to tell you about some updates we've made to our terms of use to improve the way they are structured, and to update them to reflect new products and features we are working on. We know legal agreements can be difficult to read, so we've written this blog post as a guide to what we see as the most important changes, but it is only a summary and we encourage you to read the full agreements.
Structurally, we've separated our terms into three documents:
- The Scribd Terms of Use, which applies to all users
- The Scribd Uploader Agreement, which applies to anyone publishing on the Scribd platform
- The Scribd Paid Access End User License Agreement, which applies to anyone purchasing something on Scribd, including subscriptions to Scribd's Premium Reader service.
Previously, we had a separate set of terms for users selling content on the Scribd platform, but these have now been folded into the Uploader Agreement.
Note that Scribd's Privacy Policy is unchanged.
Additionally, the Scribd Paid Access EULA now expands and clarifies the rights and obligations of paying customers of Scribd.
We welcome your feedback on these changes at feedback@scribd.com. Thanks for using Scribd!
Jerry Jun 17 • General Info / Announcements
17 June 2013: To help address instability in our search service we are purging and refreshing our search indexes. This will take several days. During this time you may see inconsistent search results or no results at all. If you have published documents on Scribd, they may not appear in search results.
We apologize for any inconvenience. If you can't find what you're looking for using the search engine on our site, we recommend you perform your search on Google. To narrow your Google search to only show results on Scribd, append site:scribd.com (including the space before site) to your query.
Jerry May 31 • General Info / Announcements
To help organize our site in a way that makes more sense to our members, and to highlight those pages our readers and publishers use most, we've updated our main menu and broken out various parts of the "My Content" page into separate pages. To learn more about these changes and how to navigate the reorganized pages, please see our new guide, "How do I find my way around Scribd?"
Jerry Feb 20 • General Info / Announcements
14 June 2013—Our PublisherTools system is experiencing difficulties. Submissions from 10 June 2013 onward may not be processed. Your daily reports may include error messages that indicate we are missing metadata, even though you've included metadata with your submissions. Our engineers are working to resolve these issues and process your queued submissions. You should not need to resubmit any files that you have already sent to us. If you have any further questions or concerns, please submit a support request and we will be happy to help.