Support Desk

Allison C. Apr 10 General Info / Announcements

You've probably heard a lot of commotion about the Heartbleed SSL security break that happened earlier this week. We want to assure you that Scribd is not vulnerable to this breach. Our engineering team was on top of it as soon as the news broke, and all applicable patches have been implemented. Your information is 100% safe with Scribd.

Jerry Feb 14 General Info / Announcements

Scribd is pleased to welcome authors and publications from Smashwords! We’re very excited that you've elected to make your work available to our subscribers. Your author page and complimentary one-year subscription are almost ready for you to claim. 

You should receive an email from Smashwords that contains a link—customized just for you—to help you claim your author profile on Scribd and begin using your subscription.

If you already have an account on Scribd you will still need to follow the instructions in the email to claim your author profile and subscription. As part of the process you will be able to combine these with your existing account.

While we're happy to help as much as possible, Scribd cannot troubleshoot the delivery of your email from Smashwords. However, we recommend that you do the following if you suspect complications with your email:

  • Double-check the email address in your Smashwords profile to make sure there are no errors.
  • Search your junk mail and trash folders for the email; the subject line should read, "Claim your author profile and start reading on Scribd."

 

Want more info? Check out our help topic My Smashwords books on Scribd.

 

Our support team is happy to help if you can't find the answer you were looking for. To get in touch, click "SUBMIT A REQUEST" at the top of our support site, or email smashwords@scribd.com. For help specifically with the delivery of your author email, please contact Smashwords.

Jerry September 30, 2013 General Info / Announcements

With a subscription on Scribd you can read numerous titles in our collection for a low monthly price of $8.99. You'll be able to access thousands of books on your mobile devices through our app or on Scribd.com. You'll never be without a good book to read. We're happy to say that we're constantly adding more titles to our collection and our subscription service has steadily increased since we launched the program in early 2013.

Scribd features titles from best selling authors like Paulo Coelho, Neil Gaiman, Marian Keys, and Elmore Leonard from HarperCollins, as well as best selling authors from other publishers including: E-Reads, Kensington, Red Wheel/Weiser, Rosetta Books, Sourcebooks, Lonely Planet and Workman along with a lot of great self-published content from Smashwords. 

We're sure you're wondering about this great opportunity and we've got a few answers to those questions now. First, it's not too good to be true. We're as excited about it as you are. You'll be able to see the answers to other frequently asked questions below about a subscription with us.

 

Where do I go to join the subscription service?

Click here to start your free trial! You can find a helpful guide on how to join here and you won't be disappointed.

 

What are the benefits of having a subscription?

With a subscription you get to read thousands of professionally published, popular books in a wide variety of genres. In addition, you'll have full access to millions of user-contributed written works such as short stories and essays. The benefit if you're a book lover when you join the subscription program is gaining access to all that for just $8.99 per month. Talk about savings! 

 

How many books can I read each month?

As many as you want—and more than just that—whenever you want and wherever you want! Scribd doesn’t limit the number of books you can read, and if you've got our app on your mobile device, you can take your Scribd library on the go. Scribd can come with you where ever you can relax and enjoy a book.

 

Will my subscription automatically renew?

Yes, your subscription will automatically renew. It is a recurring payment of $8.99 per month which you can cancel any time to stop it from being renewed. Look over our cancelation information for more details. 

 

Can I cancel at any time?

Yes, of course! Your subscription will remain active up until the time you've paid for, after which, your Scribd account will revert to its free features. You’ll still have access to your personalized profile and Scribd’s vibrant community of readers even without a subscription with us and you'll be able to purchase a new subscription any time to restore access to the full breadth of Scribd’s catalog.

 

How many books are included in the subscription service?

Thousands! With more added all the time. The subscription includes a plethora of best-sellers and new releases in every genres. To see what we have, try browsing by category and you'll be able to get an idea of what we have on offer.

 

What countries can I use Scribd in?

The Scribd subscription service is available world-wide! Going on a vacation somewhere fun? Bring us along! You can take Scribd with you when you travel by installing our app on one of your mobile devices and saving books for offline reading. No internet connection is no reason to be without book options.

Due to our agreements with authors and publishers, we do have to say that not all books are available to read in all countries. We understand that this can be frustrating and are working hard to make every book available to every reader. Rest assured: Most of our library is available world-wide, and if one title isn't, there are plenty of others to choose from.

 

What mobile devices can I use with Scribd?

You're always to read books on Scribd through a web-browser on any computer, or using the web-browser built into almost all smartphones and tablets. Along with that, you can install our apps on your iPhone or iPad (iOS 6 or higher is required), your Android device, or your Kindle Fire to store books for offline reading when an internet connection isn't available.

Readers with web-connected tablets, like Nook HD for example, can use Scribd from the mobile website. Unfortunately, e-Ink based readers like other Kindle devices other than the Fire or Nook Simple Touch are not supported.

 

How do I find the content I'm interested in?

We create a personalized experience for all our members on Scribd. When you subscribe we’ll ask you about your reading interests and then offer you personalized recommendations. You'll also be able to browse our library by subject, find specific content using our search features, and follow your favorite authors and publishers to see when they've uploaded new titles. You'll be sure to find authors you love and discover new ones to fall for.

 

Is there a way to use Scribd for free?

A subscription isn't necessary, but to access Scribd’s full library of bestsellers and new releases, you'll have to purchase a subscription. You're to explore our service and see what books are available with a free trial subscription that gives you a whole month to see if we're a right fit for you. Cancel before your trial period ends and you won’t be charged. If you’re not ready to sign up for a free trial, no problem, you can browse through our full catalogue, install our mobile apps, and read free excerpts of all books without ever needing to enter a credit card number.

 

I found a book that says it’s only available for purchase, what's that about?

There are thousands of books included with our subscription service, but some titles on Scribd are only available with a separate purchase. These books are clearly marked with a “Purchase Only” label along with a “Buy now” banner that indicates the price and access options.

 

Are authors being paid when I read books this way?

Of course! Credit is paid where credit is due. Scribd’s subscription service operates legally through agreements we've made with our authors and publishing partners. Revenue that Scribd earns from monthly subscription fees is paid out to authors, ensuring that they can continue to write great books we all get to enjoy.

 

What are some additional perks to being a Scribd subscriber?

Besides the main benefits of being able to read thousands of best selling books on a variety of devices, you’ll be able to use Scribd free of advertisements! Nothing will get in the way of your reading. You’ll also be able to download many member-contributed documents as DRM-free PDF files for printing or reading offline. A subscription is the best way to experience Scribd, and we highly recommend it. We might be biased, but we're sure any book-lover would agree with us that it's a smart move to join today.

 

I'm a publisher. Can I add my books to Scribd?

We’d love to hear from you! Thank you in advance for your interest in putting your work up on Scribd! Check out our publisher page to learn more and to get in touch with us.

 

How can I learn more if this didn't answer all my questions?

Browse answers to common questions in the FAQs and helpful guides located in our forums, or use the search box at the top of this page. If your question isn't answered here you can ask our customer support team who is always happy to help.

 With thousands of great books at your fingertips and more being added all the time, we hope you consider joining the subscription program. We look forward to having you spend time reading with us!

 

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