Support Desk

Jerry Sep 22 General Info / Announcements

Whether you're just starting to build your collection or you have a reading list a mile long, the updated Library will help you manage it! To learn how books you save and read are added to your Library, see our new Library guide.

Wondering where your collections went? They're part of your Library too, and that's where you'll find them. Learn more about using collections to manage your favorites.

Jerry Sep 17 General Info / Announcements

Some readers may have had trouble opening books on their mobile device, but we've recently updated the app to fix this and encourage readers to update if they're encountering this issue. If books still aren't loading after updating, please get in touch with our customer service team; we'll be happy to help!

Jerry September 30, 2013 General Info / Announcements

A Scribd membership is your ticket to a world of books. For just $8.99 a month, you’ll get unlimited access to our library of 500,000 bestsellers, award winners, and reader favorites. Even better, we’ll give you personalized recommendations and special collections assembled by our editors to help you find books we think you’ll love. Armed with the Scribd app on your phone, tablet, and web, you’ll never be without a good book to read again.

We’ve got titles from some of the best authors in the world, including New York Times bestselling authors like Stephen King, Paulo Coelho, Neil Gaiman, Jodi Picoult, Larry McMurtry, and Elmore Leonard. And we’re adding great new books all the time!

You might have some questions. No problem. We’ve answered some of the most common ones below.


Where do I go to join the subscription service?

Click here to get started! Your first month's on us! You can find a helpful guide on how to join here and you won't be disappointed.


What are the benefits of having a subscription?

With a subscription you get to read thousands of professionally published, popular books in a wide variety of genres. In addition, you'll have full access to millions of user-contributed written works such as short stories and essays. The benefit if you're a book lover when you join the subscription program is gaining access to all that for just $8.99 per month. Talk about savings! 


How many books can I read each month?

As many as you want—and more than just that—whenever you want and wherever you want! Scribd doesn’t limit the number of books you can read, and if you've got our app on your mobile device, you can take your Scribd library on the go. Scribd can come with you where ever you can relax and enjoy a book.


Will my subscription automatically renew?

Yes, your subscription will automatically renew. It is a recurring payment of $8.99 per month which you can cancel any time to stop it from being renewed. Look over our cancelation information for more details. 


Can I cancel at any time?

Yes, of course! After you cancel, your subscription will stay active for the remainder of time the time you've last paid for. When this time is up, your account will revert to its free features. You’ll still have access to your personalized profile and Scribd’s vibrant community of readers even without a subscription with us and you'll be able to purchase a new subscription any time to restore access to the full breadth of Scribd’s catalog.


How many books are included in the subscription service?

Thousands! Hundreds of thousands! Quite literally over half a million books are up on Scribd and available with a subscription. And better yet, more books are added all the time. The subscription includes a plethora of best-sellers and new releases in every genre and there's sure to be new and exciting titles to read each and every day. But don't take our word for it, go browse through the collection and see for yourself! 


What countries can I use Scribd in?

The Scribd subscription service is available world-wide! Going on a vacation somewhere fun? Bring us along! You can take Scribd with you when you travel by installing our app on one of your mobile devices and saving books for offline reading. No internet connection is no reason to be without book options.

Due to our agreements with authors and publishers, we do have to say that not all books are available to read in all countries. We understand that this can be frustrating and are working hard to make every book available to every reader. Rest assured: Most of our library is available world-wide, and if one title isn't, there are plenty of others to choose from.


What mobile devices can I use with Scribd?

You're always to read books on Scribd through a web-browser on any computer, or using the web-browser built into almost all smartphones and tablets. Along with that, you can install our apps on your iPhone or iPad (iOS 6 or higher is required), your Android device, your Kindle Fire HD, or your Nook HD to store books for offline reading when an internet connection isn't available.

Readers with other web-connected tablets can use Scribd from the mobile website. Unfortunately, e-Ink based readers like the Kindle Paperwhite or Nook Simple Touch are not supported.


How do I find the content I'm interested in?

We create a personalized experience for all our members on Scribd. When you subscribe we’ll ask you about your reading interests and then offer you personalized recommendations. You'll also be able to browse our library by subject, find specific content using our search features, and follow your favorite authors and publishers to see when they've uploaded new titles. You'll be sure to find authors you love and discover new ones to fall for.


Is there a way to use Scribd for free?

A subscription isn't necessary, but to access Scribd’s full library of bestsellers and new releases, you'll have to purchase a subscription. You're able to explore our service and see what books are available with a free trial subscription that gives you a whole month to see if we're a right fit for you. Cancel before your trial period ends and you won’t be charged. If you’re not ready to sign up for a free trial, no problem, you can browse through our full catalogue, install our mobile apps, and read free excerpts of all books without ever needing to enter a credit card number.


I found a book that says it’s only available for purchase, what's that about?

There are thousands of books included with our subscription service, but some titles on Scribd are only available with a separate purchase. These books are clearly marked with a “Purchase Only” label along with a “Buy now” banner that indicates the price and access options.


Are authors being paid when I read books this way?

Of course! Credit is paid where credit is due. Scribd’s subscription service operates legally through agreements we've made with our authors and publishing partners. Revenue that Scribd earns from monthly subscription fees is paid out to authors, ensuring that they can continue to write great books we all get to enjoy.


What are some additional perks to being a Scribd subscriber?

Besides the main benefits of being able to read thousands of best selling books on a variety of devices, you’ll be able to use Scribd free of advertisements! Nothing will get in the way of your reading. You’ll also be able to download many member-contributed documents as DRM-free PDF files for printing or reading offline. A subscription is the best way to experience Scribd, and we highly recommend it. We might be biased, but we're sure any book-lover would agree with us that it's a smart move to join today.


I'm a publisher. Can I add my books to Scribd?

We’d love to hear from you! Thank you in advance for your interest in putting your work up on Scribd! Check out our publisher page to learn more and to get in touch with us.


How can I learn more if this didn't answer all my questions?

Browse answers to common questions in the FAQs and helpful guides located in our forums, or use the search box at the top of this page. If your question isn't answered here you can ask our customer support team who is always happy to help.

 With thousands of great books at your fingertips and more being added all the time, we hope you consider joining the subscription program. We look forward to having you spend time reading with us!


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