Support Desk

Nikki H Jun 27 General Info / Announcements

June 27, 2016

To all Scribd members, please be advised that we experienced an issue originating from our email provider that caused several of our automated emails to not be sent in a timely manner. This issue affected anyone who attempted to use our automated password reset system, our e-mail verification system for new accounts, mailing list and newsletter deliveries, as well as subscription membership confirmations. This issue started around 8:30AM Pacific time on June 27. As of 8am on June 28, all issues are confirmed to be resolved.

Once this issue was resolved, we attempted to automatically re-send any and all e-mails that were previously blocked from successful delivery.

Our support system uses a wholly separate vendor and is unaffected by these email issues. If you have any questions, or continue to have difficulty verifying your email, or resetting your password please contact us directly: support@scribd.com .

 

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